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T & C's

Terms & Conditions

Please take a moment to read our terms and conditions before placing an order.

Making A Purchase

Simply browse our online catalogue, click on items required and those goods will be placed into your shopping cart. When you have finished, click on the checkout icon where your total bill will be listed and calculated.

Payment & Security

All orders require full payment at the time of being placed. This can be done using our automated checkout, alternatively we are happy to process your order over the phone if you prefer to talk to an individual. Our secure payment partners are Shopify Payments, Google Pay and PayPal, whom take full responsibility for capturing and storing your payment information on their secure servers.


Once your order has been received we will email you an order confirmation outlining the items you have chosen to purchase. We kindly ask you to take a moment to ensure the your order is correct. If you find an error please email our team immediately at or give us a call.


At checkout all customers will be asked to confirm they have read these terms and conditions of trading which apply to all orders placed with in relation to the purchase of goods and services.

Lead Times

Estimated lead times can be seen both within the product information page & within your account. Please be aware whilst we do our best to honour the lead times quoted these times are estimates only and are not contractual.


The prices payable for goods & services are set out on our website in Pound Sterling and include UK VAT. Export orders placed where VAT does not apply will be re-calculated at the check out.

Product Representation

We go to great lengths to accurately reproduce our products online to enhance your experience, however from time to time due to individual user monitor resolutions and settings, items may appear differently upon delivery. We are unable, as such to accept any liability for colour misrepresentation and strongly advice customers to contact us directly if you are uncertain about a purchase you wish to make. We are continuously developing our product range and reserve the right to amend the specification of product without prior notice in relation to future sales.

Out Of Stock

In the unlikely event that your order is out of stock, we will notify you within 48hrs of your purchase and provide the option to cancel or change the item. If you wish to proceed with your original order we will advise you of the estimated lead-time for the restock. Please be aware estimated lead times are guidelines only and are not contractually binding.


All sizes are quoted as a representation only. 

Your Right To Cancel - Standard Stock Items

Standard stock items can be cancelled up to the point of dispatch.

Simply email us at

Your Right To Cancel - A Custom Order

Custom and bespoke items can be cancelled up to 48hrs from the initial order date. We are sorry to advise we are unable to offer refunds on these items once they have gone into production. Definition - custom or bespoke items are products that have been specifically made to your exacting size, special coatings or material combinations.

Our Right To Cancel Your Order

Sometimes we are unable to complete customers orders. If we need to cancel your order we will notify you by e-mail and provide a full refund. We will do our best to provide alternatives however we are unable to offer additional compensation for any inconvenience or disappointment caused. We reserve the right to cancel your order if :

  • Definition
  • The goods you ordered are incorrectly defined or listed at an incorrect price due to a typographical error or an error in the pricing information provided by our suppliers.
  • Unavailable
  • The goods you have ordered are unavailable or have been discontinued.
  • Access
  • We are unable to provide a delivery to your address.



All orders will be delivered to the address you provide at the time you place your order. If your delivery details change please contact our customer service department by e-mail. Please note once goods have been dispatched we cannot change delivery details or accept a cancellation. Dispatched goods can be returned in line with our 14 day return policy. Any items refused upon delivery may be subject to an additional cancellation / return delivery fee.

Multiple Deliveries

Where possible we will always group your order and ship it together, however this is not always possible we reserve the right to dispatch items separately.

Standard Free Delivery

For all Mainland UK orders over £50.00 we offer a FREE weekday delivery service. All other orders may be subject to a delivery charge which will be shown at checkout. 

Delivery Notification

When your order is ready to ship we will advise you prior to delivery by e-mail. Please ensure someone is available to receive your order at the nominated address. In the unfortunate event of you being unavailable our delivery agents will return your order. Failed deliveries will returned to a local depot and leave a calling card. A further 2 delivery attempts will be made within a 5 working day period from the original delivery date before goods are automatically returned to us.

Failed Deliveries

Sometimes things happen and orders are returned to us. In these instances we reserve the right to charge a re-delivery fee. Failed deliveries for which a refund is subsequently requested are subject to an administrative fee. 

Incorrect Item

In the unlikely event that your order is incorrect please notify our customer service team within 48 hours of receipt by e-mail at We will do our best to rectify the issue as quickly as possible. In the interest of speed we kindly ask customers to send us a picture of the rug & its label which helps us identify the issue and provide a solution quickly.

Faulty Item

If you think you have received a faulty item please contact our customer service team immediately. We kindly ask customers to send us a picture so we can understand the nature of the issue. We reserve the right to arrange for goods to be collected & inspected.

Events Beyond Our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.


When placing an order with us we will ask you to provide personal details such as your name and address. These requests only occur when it helps us provide a better level of service to you. For example in processing and delivering your order we will not not sell, trade or provide your information to others ensuring your confidentiality and peace of mind. 

Data Protection

We understand that many people still worry about submitting personal details on the Internet – especially their credit/debit card numbers.

We can assure you that any information you provide to us will remain safe and secure. Scandi Home only process your personal data in accordance with the Data Protection Act 1998.

Applicable Law

The contract between us and these terms and conditions are governed by and interpreted in accordance with the laws of English and Wales.

The website is operated and owned by Scandi Home.

All communication can be addressed to us at:

Scandi Home

Limitations Of Our Liability

You are responsible for observing and complying with all applicable regulations and legislation that affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses ( including loss of profits, business or goodwill ) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in our liability to you.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question. Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraudulent misrepresentation.

Third Party Rights

A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Mobile Terms Of Service

The Scandi Home mobile message service (the "Service") is operated by Scandi Home ("Scandi Home”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Scandi Home's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Scandi Home through your mobile provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Scandi Home. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your mobile provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your mobile provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your mobile provider.

You may opt-out of the Service at any time. Text the single keyword command STOPor click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Scandi Home mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The mobile carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.